We are based in Wangara, Western Australia, and have been since 2010. That single fact surprises a lot of people who have only ever encountered our products on a hardware store shelf in a completely different state. Here is how a WA-founded composite manufacturer ends up on shelves and job sites in every state, and what that supply chain actually means if you are ordering.

Finding a composite timber stockist near you

PermaTimber™ and PermaStruct® products move through a genuinely national retail footprint. Bunnings Warehouse, Bowens, Stratco, and Mitre10 all carry PermaTimber™ lines.

Store staff across that network contact us directly for order updates just as often as customers do. This relationship runs both ways: retailers lean on us for stock and delivery information just as much as trades do. If you are searching for a composite timber stockist near you, that retail network is the best place to start. We can also point you to the closest stockist carrying the specific profile or colour you need.

PermaComposites delivery times, plainly stated

Standard local deliveries run 5 to 7 business days, and interstate deliveries take up to 10 business days. That is consistent regardless of which state you are ordering from or into, since freight moves across the country either way.

If you are planning a job with a tight start date, build that window in rather than assuming next-day delivery on a specialised composite product – that is simply not how national logistics for manufactured goods works.

What happens when something goes missing

Freight occasionally goes astray, and we would rather be upfront about that than pretend it never happens. Orders can sit with a freight cross-dock partner longer than expected, or occasionally get misdirected to the wrong store location entirely.

In every case, the fix is the same: contact us with your purchase order or consignment number and we will chase it through the carrier directly. Proof of delivery requests for retail partner orders follow a dedicated process. If you are a store team member rather than the end customer, mention that upfront and we will route it faster.

How a PermaComposites warranty claim works

If a product develops an issue after installation, a PermaComposites™ warranty claim must be submitted in writing through the contact form on our website, not verbally over the phone. That holds true even years after a purchase.

Put the claim in writing through the website so there is a paper trail from day one. Keep a copy of your original receipt or invoice, as that is the first thing we will ask for.

When a stockist cannot help either

Occasionally the answer is not us or the stockist you called – it is a specialist installer instead. If your project needs supply and installation together, tell us upfront. We can usually point you to a retail partner who also maintains strong installer relationships, rather than leaving you to coordinate two separate suppliers.

Why the national footprint matters to you

None of this is really about logistics trivia. It means that wherever you are in Australia, you are not dealing with a boutique regional supplier stretched past its means – you are dealing with a manufacturer that has built the retail and trade relationships to back a national warranty and a consistent product, batch after batch, state after state.

Getting in touch about an order

For delivery timing, a lost order, or a warranty claim, contact us directly with your order or consignment number ready. For general stockist locations, we can point you to the nearest Bunnings, Bowens, Stratco, or Mitre10 carrying PermaTimber™ products in your area.